TuTu proudly guarantees the quality and performance of all our products.

 

tutu logo

 

You've got two months to exchange "100% Satisfaction Warranty" labeled TuTu product
for another if you don't like it.
No questions asked.

These TuTu products are also covered by twelve month warranty.
Items with defects in materials or workmanship will be replaced at no charge.

How do I submit a warranty or exchange claim?

1

Complete the form below.

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Print the form included in the email you have received and pack your item.
Send the package to the address provided in the email.
Don't forget to write down your Return Authorization Number.

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After we received your package...
We will send you a catalogue so you can choose your replacement item.
It can be any item, anything you wish!
Please let us know your choice within two days after receiving your catalogue, to make sure we have it in stock.

 

Warranty form



Questions?

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How do i contact you with questions?

Call us at:
+48 697 099 999, +48 663 000 088
or send us an email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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What is and isn't covered under the warranty policy?

Defects in materials or workmanship are covered for 12 months.
Material refers to zippers, buckles and fabrics. Workmanship refers to seams, seam tape and construction.
Damage due to wear and tears such as rips, tears, abrasion or UV degradation, misuse or neglect is not covered under our warranty policy.

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How long will it take to warranty repair my product?

Our typical turn-around time is six weeks after we receive your TuTu product.